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Which Website Visitors Are Potential Clients?

 

With today’s website tracking software and services you can find out a lot about the people who visit your website. You can learn where they’re from, what kind of browser they’re using, how long they stayed on your site, and a whole lot more. But what all this high tech intelligence won’t tell you is what kind of people they are, and how likely they are to be transformed by your Web presentation from viewers to customers.

Your ability to convert website visitors into clients depends on your ability to find the soft underbelly of their subconscious desire. After all, if someone is happy with what they’ve already got, they don’t need you, but if they were truly one hundred percent happy, they wouldn’t bother coming to your website. Therefore every visitor that comes to your site is a potential client whether they know it or not.

The Setup’s The Thing

Your website presentation has to find that annoying little subconscious scab just under the surface and pick at it until it becomes a full blown irritation that fosters discontent and a desire for change. That discontent is your opening to make your value statement.

We refer to this process as The Setup. Like any good presentation you cannot, or rather should not, just blurt out how great you are, but rather you have to set the scene. Like any good story, the punch line, moral, or payoff only works if it is properly setup. Far too many website presentations suffer from premature pitch climax.

The ability to transform viewers into customers requires patience. Entrepreneurial companies tend to view the setup as a waste of time, and they fear losing viewers before they ever get to the so-called “good-stuff.” But without a proper setup, an audience is just not primed to accept what you have to say.

You can’t sell anybody anything unless they understand they’ve not been getting everything they need and deserve. That understanding creates dissatisfaction with your competition and opens the audience’s minds to what you have to offer. In short, the setup needs to touch a psychological nerve.

The Customer Is Always Right – Not Quite

We’ve all heard the expression, “the customer is always right.” The fact is the customer is not always right, and in many cases they don’t really know what they want or what they should have; and sometimes even when they do, they resist it because of a variety of misinformation, misunderstanding, self-doubt, and preconceived notions of conventional wisdom. It’s your website presentation’s job to set visitors on the right path.

Being The Expert Inspires Confidence

You’re supposed to be the expert in what you do, and if you are, you need to have the ability to dig deeper into what people really want, need, and desire. I am always reminded of friends of mine who hired an interior decorator to furnish their new home. The decorator asked them what kind of furniture they liked. They answered that they were looking for Colonial, to which the decorator answered, “No you aren’t. What you want is Country French.” And after he showed my friends what he was talking about they quickly agreed. The decorator knew his business and understood the clients. Yes the clients liked the idea of the homey Colonial look they’d seen, but not being furniture experts they didn’t understand what the options were, and what kind of furniture best suited their lifestyle and budget, while still providing the homey rustic but comfortable aesthetic they wanted. Customer satisfaction is about providing what the client really wants and not necessarily what they say they want.

Learn How To Communicate So Audiences Get It

Let’s face it; we all like to read about how the digital revolution has opened up the business world to more audience influence, but the fact is people are influenced and manipulated and desires created through marketing and advertising as much as ever. How many website owners actually benefit in any meaningful way from social networking and search optimization, or do they do it because it’s expected and promoted by proponents as the tactic du jour.

If you think a particular song you like is played on a thousand radio stations because it’s good, or even because it has a following then you are living in a fantasy world. If you thing the vast majority of viral videos produced by corporations go viral all by themselves then think again.

Audiences are being manipulated and transformed into customers all the time, not because companies responded to what the public says, but rather to how the public reacts to various communication and marketing stimuli. What’s truly amazing is how bad companies are at doing it. With all of the television industries’ research into viewers, they still fail to deliver consistent quality programming that people want to watch. Every Fall new shows are yanked faster than a Nolan Ryan fastball, but the same crappy commercials live-on for what seems an eternity. Television viewers are a captive audience and if they want to watch their favorite show they have to tolerate the commercials (PVRs aside), but the Web is different. If your website presentation stinks, nobody is going to stick around to absorb the smell.

Web Television Convergence Has Arrived

If you think of your website presentation as nothing more than a digital brochure, you’re already behind the curve. Welcome to the Web on TV.

All you need is a laptop computer or one of the new gaming consoles attached to your big screen TV to access the Web on television. And as network programmers scramble to get their acts together more and more people are opting to spend their television time on the Web. Kind of makes you rethink what kind of website presentation you should be offering. It’s time to start thinking of your website as your own business channel and the content on it as programming. It’s the future and it’s here, now.

Who Visits Your Website?

Before website visitors can be transformed into clients, we have to understand who they are in terms of their mental outlook or frame of mind when they first arrive at your home page.

1. Accidental Tourists

Accidental Tourists are website visitors who find their way to your website by serendipity. Your company’s link may have come up in a search for something mentioned on your website, but not something that’s a core element of your business. But just because these people didn’t really intend to visit a site like yours doesn’t mean they’re a waste of time. Perhaps they never thought of using your product or service, or perhaps they never realized how much they really wanted what you have to offer. If your website presentation is exciting, meaningful, and entertaining you at least have the opportunity to plant the seed of desire for your product or service.

2. Brain Pickers

Brain Pickers show up at your site with little intention to buy anything, in fact they’re there to pick your brain and find out how to do what you do for themselves. But if you’re truly an expert at what you do, you at least have the opportunity to show these people that what you offer is special, and doing it right requires a company with your skills and resources.

3. Penny Pinchers

These guys are looking for a bargain. You are on a list and they are checking out who is offering the cheapest solution to their problem. But not all Penny Pinchers are penny-wise and pound-foolish, some, just need to understand why you’re the best at what you do, and why what you are charging is the real bargain.

4. Tire Kickers

The Tire Kickers love to look but rarely buy. They want what you’ve got but they just can’t make the commitment to buy it. They visit your website a hundred times, each time pressing their noses against the virtual storefront window trying to make a decision that rarely comes.

It’s up to your website presentation to push them over the edge. If they want what you’ve got, you can sell it to them. All you need to do is find that soft under belly of desire that gets them eager to spend their money.

5. Missourians

These guys want what you offer but need the reassurance of some practical input to get them to buy. The desire is there, but it’s frustrated by their mental need to justify the purchase with practical excuses. “But Honey, I know little Johnny is only three, but think of the eye-hand co-ordination he’ll learn playing these video games.” People ultimately buy what they want, and rationalize the purchase with logic and reasoning, but without desire, no amount of statistical evidence will work.

6. The Enemy

If you’re any good, you’ll have plenty of competitors hanging around your website looking for ideas they can use. It’s all part of the game. Better to be out there showing people what you’ve got than hiding, afraid someone might take advantage. Besides if you’re really good, you’ll always be at least one step ahead of the competition anyway. That makes you the leader and them the follower. And everybody wants to do business with the leader.

7. The Needy

The Needy crave what you’ve got but need a lot of reassurance, handholding, and customer support. These guys have the potential to be good customers but your presentation has to make it clear that you’ll be there to answer questions and concerns and not just leave them in the lurch like so many other Web-based businesses do after they’ve got the sale.

In The End

If you’re fed-up with social networking self-gratification, frustrated by ever changing site optimization requirements, and ineffective advertising then it’s time to re-evaluate what your website presentation says and how it says it.

In the final analysis it’s all about communicating your emotional value proposition using your most important venue, your website; delivered in the most engaging, informative, and memorable manner that compels your audience to pay attention to your marketing message, and act upon it.

 

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10 Tips For Using Keywords In Your Articles

 

There is a right way and a wrong way to use keywords in your submissions: Use them correctly, and you can help your site rank highly for your keyword terms. Use them incorrectly, and you could hurt your cause.

But don’t be afraid–You do not have to have to be a SEO guru to use keywords successfully in your articles.

Here are 10 essential tips for using keywords correctly in your article submissions:

#1 Variety is key–don’t use the same keyword all the time.

#2 Develop a list of 20 or more keyword phrases to work from.

#3 Don’t go overboard on the keywords–a good percentage to stick to is 3%, but keep in mind that individual publishers will have their own limits.

#4 You can use semantically related versions of your keywords–it does not have to be the exact keyword repeated over and over again. For example: race cars, racing cars, race car gear, how to race a car, etc.

#5 Update your keyword list regularly. Every few months conduct your keyword research again, and be sure that your keywords are still current.

#6 Long tail keywords are great as article topics.

Long tail keywords are 3-5 words long and are very specific, while your core keywords are 1-2 words long and are more general. Long tail keywords tend to be less competitive, so it can be easier to rank highly for them. Research your best long tail keywords and try to write articles around those very specific topics.

For example, if your long tail phrase is ‘long distance running shoes’, you could write an article about how to shop for long distance running shoes. Do this for all of your long tail keywords to create blanket coverage for all aspects of your niche.

#7 Use keywords in your title, when appropriate.

Your title needs to describe what your article is about, so you can only use your keywords in your title when the article is also about the keywords. For example, if your keywords were “chocolate recipes”, and your article was a review of various baking pans, it would not be appropriate to include those keywords in your title, because that’s not what the article is about. In order to include the keywords “chocolate recipes” in your title, your article would need to be about chocolate recipes.

#8 Your resource box is a prime spot for using your keywords, but you need to be careful. In an HTML resource box do not hyperlink the same keywords every time–switch things up!

#9 If you will simply write on the topic of your website, then your keywords will likely naturally pop up in the article.

#10 Don’t forget about your article summary (aka, the short description). Article summaries will often appear in search engine results, so that’s a great spot to use your keywords.

A keyword rich article does not have to sound awkward–if you use your keywords correctly, no one will be able to tell that you’re targeting certain keywords. They’ll just think that you’ve written a helpful article.

Using keywords in your articles is not hard, but you do have to be careful to focus on quality and readability, and exercise some restraint. If you follow these 10 tips, you will create keyword rich articles that are a pleasure to read and are easy to write.

 

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7 Biggest Google Adwords Mistakes Made by Small Business Owners

 

In this article I wanted to share with you what I have found from consulting with dozens of small business owners on Google Adwords.

During the last 6 years, we have consulted with small businesses routinely who have set up an Adwords campaign and have just about given up on this medium. Usually the complaints include things like:

  • I receive lots of clicks (which costs tons of cash), with very little to show for it.
  • I really have no clue what I am doing on Adwords – it is too complicated.
  • I do not understand how to set up Analytics or conversion
  • I have a good set of keywords in my campaigns, but I seem to get too many clicks, for no leads.
  • I have set everything up, but I don’t see my ads anywhere.

7 Biggest Google Adwords Mistakes

Once we get to take a look at the settings in these campaigns it is usually pretty obvious why the company is not achieving the results it expected:

  1. The website is not designed to be compelling, nor capture leads or sales.
  2. The keywords are too broad in nature – e.g. ‘carpet’ and ‘cleaning’, instead of ‘carpet cleaning Houston’
  3. The keywords are lumped into single adgroups with no attempt at putting them into themed groups: e.g. ‘carpet cleaning’, ‘tile cleaning’, ‘upholstery cleaning’ are all in a single adgroup.
  4. Conversions are not set up, so there is no method to track leads and what keyword, ad etc. generated the lead.
  5. Ads do not match the keywords, or do not point to the relevant page in the website.
  6. Ads are poorly constructed and do not entice visitors.
  7. Bid costs are too low relative to daily budgets or vice versa.

It is perfectly possible to stick a bunch of seemingly relevant keywords into a campaign, slap together an ad and let it rip!!!

However, doing this will almost certainly not bring you the results you would like.

Does Google Want You to Fail?

Of course the answer is no, but you have to understand that Google has built its dominant market share by realizing that people using a search engine want ‘relevance‘ – they want to find what they are looking for quickly and easily. This means that if an advertiser is bidding on the keyword “dogs”, but they sell “custom dog collars”, they will get a ton of searches for anything containing the word “dog”, 99.9% of which will not be relevant for “custom dog collars”, so the click through rate (CTR) will be very low for this advertiser. (CTR is the percentage of clicks relative to the number of times that an ad was shown in a search).

Google will penalize this advertiser by showing their ads lower down the page (or more likely on page 24!!!) because they are not relevant to most people searching for dog related keywords. This gives a better experience to the search engine user, which is the goal.

How to construct a well put-together Adwords campaign is not rocket-science, but it does take a degree of understanding of the mechanics of the system to ensure the type of results that are desired.

 

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Size Really Does Matter – At Least When it Comes to Twitter

Back in the days when newsletters first hit the Internet, they were usually published in text format because many email clients did not support HTML email just yet. One of the problems many publishers faced was long URL’s being split in half and not being clickable to the reader. To solve this problem, shortening services started to spring up that would take a long URL and cut it down to a reasonable size.

With the popularity of Twitter and the confines of 140 characters, URL (link) shortening services are in high demand once again. When you have such a small amount of space to work with, no one wants a long URL cutting into that precious real estate.

There are a variety of shortening services to choose from, each having their own specific features and benefits. Most of them do work hand in hand with Twitter, allowing you to Tweet the link once it’s been shortened. If you’re an avid Twitter user this is a useful feature to have. 

Some only offer a basic shortening service, but many allow you to view stats and metrics on your newly shortened links if you register. If you’re doing any form of social media marketing, it’s nice to be able to see if anyone’s actually clicking on all the links you’re sending out to the “Twitosphere”, or posting on Facebook and other sites. Tracking will give you an indication that you’re being heard and that people are actually paying attention to what you have to say.

Another important thing to look for is whether or not the shortening service uses 301 redirects. This is the most search engine friendly, and forces the search engine to look at the destination URL, not the domain of the shortening service itself. A 301 stands for a permanent move, not temporary. What this means is, you want the links you’re sending out to be given credit by the search engines, not the shortening service itself. Make sense?

Many allow custom URL’s, which allows you to use your name or company name in the links you create. This is great for branding purposes. Think of it as a vanity license plate. Instead of being just a regular URL it’s your own special creation.

Let’s review a few options:

  1. http://TweetBurner.com- A bare bones tracking service which allows you to shorten any link and then share it instantly with your Twitter followers or Friendfeed. Basic stat tracking is available so you can see how many people clicked on your link.
  2. http://Cli.gs – A shortening service which includes full analytics. You can create links that include your brand in them. Free to use. It’s easy to send your links to Twitter with one click.
  3. http://Bit.ly – This is Twitter’s default shortening service and used by Tweedeck.com. It allows you to track performance of your links in real time. Easy to share generated links on Twitter, Facebook, even Gmail. It also offers many extra tools and plug-ins such as a browser bookmarklet and browser sidebar.
  4. http://MyTwitterToolbar.com – Free to download and comes complete with a massive list of URL shorteners as well as over 50 Twitter tools. Also includes 100 Twitter tips.
  5. http://www.TwitClicks.com – A fairly simple service that allows you to shorten a URL immediately and tweet it. Can also see complete stats. Detailed stats show percentage of browsers used and locations of those who clicked. Check out a short video on how to use it at http://www.youtube.com/watch?v=i1ScPeCd6X4
  6. http://www.ExpandMyUrl.com – This service takes a shortened link and gives you the true URL that it points to. Perfect for the paranoid individual who wants to know where the shortened link will send them.
  7. http://www.TwitPwr.com – A short URL service which also includes analytics and stats. Their home page shows the top 25 users with the most TwitPwr and also a “hot URL” list of those URL’s that get the most clicks. Free to use.
  8. http://1link.in – A multiple link shortening service. Simply type in a list of links and get one link back for all. If you click on the newly shortened link it goes to a page showing details of what sites that link points to, and asks if you want to open them all. If you answer yes, multiple windows will open for each site.
  9. http://Go2.me – A different type of link shortening and discussion service which creates shorter links which also contain a chat window to exchange comments with your readers. It’s also easy to share on Twitter, Facebook or email with one click.
  10. http://Tw.itter.me – You can customize the shortened link with your name or company name. From what I saw no stats are available.
  11. http://budurl.com/ – Another popular service which shows you a real time view of your inbound clicks. This free service allows you to track up to 250 Budurl’s. They offer 3 pay levels of service from $4.00 a month to $49.00 a month. There is a 21 day free trial on any paid service. You can start out free and upgrade your account at any time.
  12. http://Tr.Im – Trim those long URL’s and instantly share them on Twitter. If you want stats, you’ll need to register. Offers many different tools and extensions to make for easier sharing, such as a Firefox extension that allows you to view your tr.im stats and tweet your new links quickly.
  13. http://short.ie – Keeps all your shortened links in one place. Tracks clicks and allows you to instantly share your list with friends. It can also be connected to your Twitter account for more features. Customization of URL’s also available.
  14. http://hootsuite.com: Not really a URL shortening service, but has the ability built in. Hootsuite is a “Twitter Toolbox” loaded with features which are all free. They use ow.ly as their built in link shortener.

If you’ve never tried a url shortening service, you’ll want to find one that fits your needs and start to really utilize it in your online marketing activities. Finding out who’s clicking on your links, time of day, where they’re from and other information will be very valuable in your ongoing efforts as an Internet Marketer.

Remember, when it comes to social media marketing T.M.I (too much information) is a good thing, unlike when your Aunt Ethel wants you to sit with her and go over every detail of her latest vacation . One is helpful, the other just downright painful.

Visit today or follow me on Twitter http://Twitter.com/avcbhi

 

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User Experience – How Your Visitors Perceive Your Website

 

The concept of user experience, and the consideration of ideas that lend toward the optimization of that concept, have created a field of interest and study that is growing as a concrete and primary business model regarding the online world. The focus on user experience is defined through standards that involve multiple dynamics. A paramount is placed upon not only the user’s perception of a web site, but also the sites ability to efficiently serve the user’s needs while simultaneously reflecting the business operatives sought after by the owner of the site.

There are many standard sets, such as The Stanford Guidelines, which relate to the functional aspects of a web site, referring to credibility, updates, and other performance based ideals. However, evaluating and applying user experience principles involves a more complex and multifaceted mindset. When dealing with UX, (user experience) a web designer or programmer must incorporate concepts that exist independently, but also blend smoothly and work efficiently.

User Experience is about more than just building a website

 Many believe it is the responsibility of the web design company to implement UX effectively in ones websites, yet in reality this is a common misconception by many business and associates. In reality, all areas of development of a website are critical, especially the content as it contains the philosophy of your business and is the key in sharing this philosophy with your users. Along with effective content organization, marketing techniques and add to the overall effectiveness of a web-site, by understanding what your visitors are looking for when they visit your site.

There are many aspects of User Experience that are very complicated and in many ways this discipline is still being developed and mastered. Many debate whether the topic is even a distinct area of study. Louis Rosenfeld, an author and publisher who focuses on web information architecture claims of UX that, “At best, it’s a common awareness, a thread that ties together people from different disciplines who care about good design.” While this may be true in many aspects, the discipline albeit still forming, is commanding extensive attention via statistical research methods throughout the online arena.

The Specific Set Of Concepts To Follow

The UX Honeycomb Model, designed by information architect Peter Morville, lays out a specific set of Concepts to be systematically applied when designing a site. Usability with a strong focus on emotional design principles use functional aspects to provide comfort and attraction to a given website.

This supports the fact that all facets of custom web design and consultation come into play when analysing how a user will feel and react when they visit your site.

One of the important areas to think about when implementing UX principles is to consider other proven sites without copying the exact UX. User Experience is really very complicated and can’t simply be applied through blanket methodology. The unique user experience if defined via the identity and purpose of each individual site. Therefore, attempting to apply standard methods in order to copy a set formula of another site with a different set of values can be not only detrimental, but also wasteful.

Every site must have its own unique angle when it comes to User Experience

Every project engaging UX principles call for a custom outline predicated on the business or non-profit’s available resources, abilities, timeline, finances, and a plethora of realistic factors.

Additionally, because the concept of UX is based on users or people, a detailed paradigm of interpersonal qualities in many ways define the effectiveness of user experience initiatives.

Therefore, attempting to broadly and forcefully incorporate a devotion to UX, rather delicately fuse it with existing business principles, would be an ineffective strategy. Steve Baty, principal and user experience strategist at Meld Consulting, concludes that, “People cling to things like personas, user research, drawing comics, etc…In reality the best designers have a toolbox of options, picking and choosing methods for each project what makes sense for that particular project.”

In the world of online efficiency, user experience models and principles are in many ways the logistic DNA of a site as it relates to its audience. In effect, the result of that blueprint proves to be the signature or fingerprint that separates a simply conducive web site from an engaging, capturing, and truly optimal site that rewards the user, developer, and company in a similarly gratifying manner.

I know that success or failure of your custom web design project is determined by the user experience. Find out more about why the professional web design company you choose to develop your website will either help your business succeed online or hold it hostage. We have the answers.

 

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How to Develop a Natural Link Building Strategy

In SEO, link building is the practice of accumulating relevant links in order to build up site authority, and rank for certain keyword phrases on search engines. However, link building is often associated with questionable practices like link buying and link spamming. Too many businesses focus on buying sitewide static links, and building a specific number of links. Once they achieve that goal, they tend to forget about their link building efforts. What they have failed to discover is that a successful link building strategy is one that is natural, builds your web presence, and strengthens your brand.

In this day and age in the online world, there are a variety of effective ways to build your brand and links such as using video sharing websites, blogging, and participating in social media. The types of online brands with the most successful online strategies utilize all of these methods of brand building and link building. Sitewide links, or links that are placed on all pages of a website, have lost a lot of their value for the simple fact that they are unnatural. Sitewide links are the links in a template or sidebar under a section such as “friends,” “links,” or “resources.” Many websites get the majority of their inbound links from sitewide linking, but they must build a strong web presence first in order for those sitewide links to be credible and effective.

Tips for Building Your Web Presence

Foundational link building consists of building your web presence in order to really “earn” those sitewide links. You can build your web presence by writing and distributing online press releases, writing guest posts for well-known blogs in your niche, and participating actively in social media and networking sites to build your brand.

Many link building strategists get inpatient and try to build thousands of links in a period of just a month or so. Your ranking may temporarily improve but search engines will spot the unnaturalness in your site’s accumulation of inbound links and come to devalue it. Focus on building your online brand first prior to accumulating so many links. This can take anywhere from six months to a year. Of course there are exceptions to this rule, but to ensure that your long term link building strategy is effective, it is a good idea to keep this timeline in mind.

Build a Diverse Link Portfolio

You can get real power from your links by diversifying your link portfolio. Sitewide links should make up only about 10% of your link building portfolio. Other methods of link building include the following:

Video – Videos can be uploaded to websites like YouTube. Not only will they include a link back to your site, they will show up in search engine results for searches of your company name, product, etc.

Press Building Tactics – In order to generate press and tons of links and traffic to your site, hold big contests and giveaways, and donate money to charity. Anytime you do these things, contact the press and let them know what you are up to in order to get some media attention.

Documents – Upload documents like ebooks, brochures, white papers, and marketing materials to document sharing sites like Scribd. If you upload a document to your own website, you can build links to it by writing blog posts and press releases about it.

In sum, focus on building your web presence and online brand so your links come naturally. No matter what kind of changes happen at Google and other search engines, as long as you focus on maintaining a natural link building strategy, you will not notice any effect on your ranking. A natural web presence will always persevere.

 

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Viral Marketing – Using It To Your Advantage

In our technologically expanding world, where the Internet is the most available form of media, Viral Marketing is an extremely effective form of advertising. Before the Web explosion, this form of advertising would have been referred to simply as “word of mouth” or getting your message out by having your customer base spread the word.

Why Use Viral Marketing?

There are several studies that state that if someone has a good experience, chances are they will tell a few close friends. However, with a bad experience people will repeat it to anyone who will listen. Since the pace of the Internet is so much faster than that of word of mouth, you will want to be careful with the messages you put out there. The message you put forth can spread, and spread quickly, whether that message is good or bad.

Viral Marketing is exactly what it sounds like – advertising that works like a virus does. It can be as simple as a message that is attached at the bottom of an email. Like a virus, as the email is sent from one person to another, so goes the attached message. It is like an electronic version of that famous television commercial that said “you’ll tell two friends, and they will tell two friends, and so on and so on…”, only with the World Wide Web, one well placed message can have the ability to reach millions with one click of the mouse.

Remember when Hotmail was starting? You could only get an account if a friend sent you an email with the link. Everyone wanted one, and emails spread like wildfire. And BMW had that great campaign with very famous directors, a very new Clive Owen and very short movies – all on the Internet, which was becoming a brand new venue for movies. You may not have enough money in your advertising budget to hire Clive Owen, but there are still things you can do to attempt some viral marketing.

Essential Features

To tap into the potential power of a viral campaign you will need a few essential elements – free products or services that are easily transferred to others using existing communications networks. These products or services should be something that will exploit people’s natural behaviors and emotions. Some examples beyond commercials would be how-to guides, surveys, best-of guides, educational guides, tools, widgets, quizzes and badges.

Sometimes nothing grabs peoples attention faster than the word FREE. Free trials, free email accounts, free anything can put you in a potential customer’s head. Free can get your name out there and introduce people to the goods or services that will generate future revenues for your business.

There are rewards you can offer as well. Rewarding loyal customers with anything from percentage rebates and coupons for future purchases to free gifts for their continued patronage is another outstanding way to make sure that your ‘virus’ continues to spread.

Know Your Customers

Knowing and understanding your customer base will make your viral marketing more successful; tracking and analyzing what motivates them to want to pass along your message. You need to know what makes them tick. What is going to make the working mother of three take the time out of an already incredibly busy day to not only be drawn to your message, but also be interested enough to pass that message along to the other extremely busy moms in her address book?

As an example, say you have an errand-running service. You could offer a day of running errands to the lucky winner of a contest. All you have to do to enter to win the free day of errands is to register by clicking the link to your website. Strategies such as these can be a bit more effective as the people that register tend to have an interest in the services you offer.

If you can zero in on who your customer is, this type of marketing can be quite inexpensive and highly effective. Online surveys and questionnaires can also be quite useful in getting inside your customer’s head. They can and should be your most valuable resource when it comes to figuring out what they want. Careful consideration of your customer’s needs and the commitment to meet those needs is what will ultimately make you successful in business.

Viral Marketing is a useful tool and it’s something to think about along with your other online marketing strategies. However, you still need to create something unusual and useful that people will naturally want to share and tell others about.

With the Internet there are opportunities to reach a much larger number of people much faster than in decades past. However, the basic marketing rules still apply if you want your viral marketing campaigns to be successful. Know your products or services. Know what demographics you are targeting. Get in their head and figure out what they need to feel compelled to not only spend their hard earned money with you, but what will make them want to keep coming back, and more importantly, bringing their friends with them.

 

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