Web Success Secret #3) Pre-selling is far more effective than selling.

The first two parts of this series were geared towards both the search engines and your visitors.  This article focuses directly on your visitor- more specifically your relationship with your visitor.  You must gently and effectively pre-sell your visitor on your goods or services.

Anyone can sell a product or service online.  All it takes is a link to a payment processor such as Paypal.  The difference between successful online business owners and those wishing to make a buck is in their ‘voice’.  A website has a voice.  The look and feel of your website gives your visitor an impression.  When your visitor reads your words they should know the persona of your business and think of you as an expert.

These words, or content, should provide tons of information in small, bite-sized chunks of text.  No one likes to read 8 pages of content on a website.   On the flip side, no one likes to buy a product without knowing more about it.  You need to find the perfect balance between no information and providing too much.

Generally speaking, 400-800 words can do the trick.  It can provide content, position you as the expert and gently pre-sell your visitor on a product or service.

In addition to how much content you provide you should focus on providing specific answers to your customer’s problems or concerns.  Most visitors are on your website because they want answers.  They are not surfing your site to buy something.  They want answers.  So give them answers!

It’s how you provide your answers that matters.  There is a difference between selling and pre-selling, and how you provide the answers or information your visitor wants is that difference.

Selling is cold, distant and forceful.  Pre-selling is the opposite.  Pre-selling can be thought of as a recommendation or side note to all the great content you provide.  You want your website voice to develop trust and rapport with your visitor.  During that time you are positioned as an expert.  Any soft recommendation that you make will be considered by your visitor.

Forceful selling causes people to put up their defenses.  It causes them to take a step back and wonder what your motives are.  Pre-selling does not affect people this way.  Pre-selling should lead those that are interested to your product without hesitation and those that are not interested should be led to more general content on your website- that will again attempt to gently pre-sell them.

Pre-selling and content (part 1 of this series) are closely related.  You must provide information to your site visitors.  You must be viewed as the expert and as a helpful friend making a recommendation.  People will not feel sold by that.  People will respect that you are providing answers to their problems and making a recommendation for a product that can provide even more helpful info.  It’s seen as a favor instead of a hard sell.

Previous parts:
4 Secrets to Turn Any Business Into a Successful Web Business – Part 1
4 Secrets to Turn Any Business Into a Successful Web Business – Part 2

Download Here The FREE eBook “Make Your Content PreSell” (139 pages!)… and learn all about how to optimize the content of your web site…

Turning a Prospect Into a Customer

There is nothing more frustrating than checking your website’s analytics and realizing that, although a visitor has just spent over 10 minutes reading through a single webpage, they have not made a purchase. Sometimes it can be almost heartbreaking, because no matter how hard you try to increase sales, turning a prospect into a customer can appear to be a near impossible task.

Sometimes the key to turning a prospect into a customer is not a change in your website content, but rather a change to your purchase page:

  • Is it easy to find?
  • Is it easy to use?
  • Can your visitors trust you with their credit card information?

One of the reasons that it is difficult to turn a prospect into a customer is because the customer may have a difficult time locating the final sales page, gets frustrated, and eventually leaves your website to search for a better purchase elsewhere.

In order to increase sales, you will first need to check and make sure that your order form is easy to locate. Sometimes the best way to do this is to write a small paragraph that tells your visitors exactly where and how to find the order form. Also, try placing the link to your order form in an attractive, noticeable box at the top and bottom of your webpage, so that no matter what part of the page the visitor is looking at, they can find it easily.

Offering multiple payment options is another way to increase sales. Some visitors to your website may be uncomfortable providing their credit card online and may instead want to pay with PayPal. Others may not trust PayPal and instead choose to pay with check or credit card. Whatever the reason, the more payment options you have available, the easier it will be for you to continue turning your prospect into a customer.

It is also a good idea to improve your website’s credibility. One of the ways to do this is to offer secure encryption technology on your website’s order forms. In addition, offering a money-back guarantee (and sticking to it – something that many merchants have a problem with) is a good way to increase sales and offer a better user experience.

Finally, increase your credibility by offering a method of contacting you, whether it be by email or phone number or both. And make sure that this method is easy to find on your webpages and is easy to use. Providing your contact information can be doubly effective, because if a visitor sends you an email asking you a question about your product, you will be able to remind them of your product when emailing back. Reminding a visitor of your product is an effective way to increase sales.

Turning a prospect into a customer is no easy task. If you have noticed that although you are continuously tweaking the sales pages, but you are still not getting sales, following these guidelines can help offer another way to effectively complete the transactions you’ve been waiting for.

How To Get My Site To Make Money

How to make $1000 a month online from scratch – Part 7 of 8

Over the last 6 weeks, we’ve covered a lot of material. Most of it directly relates to attracting free targeted traffic to your new website. At some point, we need to turn the traffic into dollars.

In Part 2, I outlined the strategy for making this happen. As part of this strategy, I discussed a 3 prong attack for monetization. Those three prongs were:

1. Contextual Advertising
2. Affiliate Promotions
3. Own Product Sales

If you’ve followed all the earlier steps, you should be perfectly positioned to roll this out. Let’s look at how to do this for each prong.

Contextual Advertising

Contextual advertising is simply showing ads that relate to the content on your site. Services like Google AdSense provide this functionality and pay you on a “cost per click” basis.

The amount they pay you depends on the ads they match to your content. They aim to match the most relevant ads to your pages, which in turn generates the highest click-through rate.

If this is a high paying keyword then it works out well for everyone. However, if this is a low paying keyword, AdSense may pay you just a few cents per click.

You need to work out if it’s worth while or not for you. I’d rather not be paid at all than get paid a few measly cents to have a targeted person taken off my site to another site. I’d rather try to get that person to take another action that is more profitable for me.

If you’re getting paid 40 plus cents per click, then it very may well be worth while. But if you’re getting paid less, I’d reconsider your options.

One strategy is to include your contextual advertising in less obvious spots on your site. Put your preferred action in your high profile positions. Google provides a good example of where your high profile website positions are.

By putting AdSense in the lower profile positions, the people you “lose” are probably people whose needs aren’t being met on your site and are looking around for other alternatives anyway.

Either way, it’s worth testing to see what works for you.

If you are getting good click payments, you might want to look at ways of increasing your earnings. Allan Gardyne has written a great article on how to boost your AdSense revenue.

You can sign up for an AdSense account here (if you don’t already have one).

Affiliate Promotions

As it’s often stated, affiliate programs are a great way to make money online. They enable you to earn money by recommending products that you could not otherwise make money on.

For example, they might give you the ability to earn money recommending golf putters without ever having to buy stock, deal with customer service or pay warehousing costs.

Lots of people hastily throw up affiliate links on their site and just say a little prayer. I would recommend you be more strategic than that.

If you want to really nail it financially with the affiliate programs, you need to go for the jugular. So follow the 80/20 rule again.

You can do this by focusing on the two methods outlined below. If your article isn’t hitting on either of these, I wouldn’t bother including an affiliate link at all. If you add affiliate links to every article, doing so will dilute your power of recommendation for the articles you DO add an affiliate link to.

Before you write anything, figure out what the article is ultimately trying to achieve. If it’s to sell a product via an affiliate link, do it with gusto. If it’s to help people and build up goodwill, then also do it with gusto. Never be lukewarm.

When you do write an article for affiliate sales, here are the two approaches I’ve found work the best.

1) Solve a problem using a “How to” or case study article and recommend the product as THE solution.

In our ongoing golf putting example, there are lots of products available that tell you how to putt better by using mental strategies, laser pointers, putting mirrors and all kinds of putting aids.

You could do a real life case study and let people know if this stuff really works. It might take a bit of time, but if you do it correctly, it can have powerful outcomes.

Before you conduct any case studies it’s best to do some keyword research. Figure out how people are searching for this information to ensure it attracts the kind of traffic that will make it worth while.

It can be useful to visit some forums and see what kinds of questions people are regularly asking. When you’ve finished the article, you can post in these forums in a non-promotional way with a link to your article.

2) The second (and simplest) way, is to write an article titled “X Product Review”. Obviously you’ll need to you replace “X Product” with the actual product name.

This has a powerful effect. The search phrase you’re ranking well for may be low volume, but given that your visitors are looking for reviews indicates they’re at the right end of the buying cycle. They’re fairly serious about purchasing. Your article should aim to push them over the edge and make the purchase.

If you feel it’s a bad product, say so. If it’s a good product, enthusiastically and unashamedly say so. Enthusiasm sells.

Many of you are probably wondering how on earth you can write a good review without spending a fortune on buying all the products yourself.

There are a couple of ways you can get around this.

1. Lie and say you’ve used it. (NOT recommended!)
2. Create a list of products you want to review and if possible, go to a store and try out a demo. You’ll probably want to take a notepad and pen to the store to make notes. Don’t worry about looking silly doing this. You’ll just look like a conscientious customer!
3. Go to Amazon, Epinions and ConsumerReview to check out what people are saying about the product. From there you can parrot back (in unique paraphrasing ways) real reviews. I personally wouldn’t pretend that I’m the one who’s tried the product, but focus on the features, and then on what others are saying about those features.

Which ever way you go with respect to generating affiliate sales, you need to get a good grip on the art of pre-selling.

Ken Evoy used to sell an excellent ebook on the principles involved with making good pre-sell work. He now gives it away free. It’s worth your time to download it, print it out and refer to it regularly (including before writing each affiliate article).

Your Own Product Sales

The first two prongs in this strategy are relatively easy to complete. The third prong is a little more difficult, but potentially much more rewarding.

The fastest and easiest way to create valuable content is to get others to do it for you. I know it sounds crazy, but that’s the approach I recommend.

Now this isn’t as silly as it sounds. I had a coffee with a guy who took this concept and turned it into a multi-million-dollar business. He ran his business almost like a record label for therapists. I won’t give away his secrets, but let’s just say he’s a smart guy who took a simple concept to the next level.

It’s the same concept I’m recommending to you. Find experts in your niche, interview them and sell them as a product, or as multiple products.

Who knows. . . you might be able to find many experts and create a series with this stuff. Find one a month and create a monthly membership site. If you pick the right niche, there are many options to scale this concept and make you rich.

But for now, let’s keep this simple and get our first product up and running.

Here are the steps you need to take.

Find Your Expert

Back in Part 5 I outlined how to find your experts. Once you’ve lined up an expert, contact them to set up a time to talk. You have one of two options. You can call them and record them on Skype (as discussed), or you could get a digital recorder to do the job for you.

Try to use the digital recorder in conjunction with a microphone (if you have one). Also make sure you can transfer the files on to your computer after recording.

I would avoid email interviews because they are too much work for the person being interviewed. Use them only if you’re VERY shy.

Get A Release Signed

It’s not always safe to assume that by giving an interview, the person has consented to the interview. So it’s worth while getting them to sign a release form that allows you to use the interview for whatever purposes you choose.

Now I’m not a lawyer, so this isn’t legal advice. But you should consider using something like this Interview Release form as a precaution. At the very least you should make a recording of you asking permission to use the interview. Make sure you also record their answer! Consider using the same sorts of language as in the Stanford release example.

Record The Interview

The recording of the interview is obviously the most harrowing part. You’ll get better over time, so don’t worry if your first few don’t completely go to plan. Just encourage your subject to do all the talking by asking them questions they will want to talk about.

Here’s some great advice on how to conduct an interview.

Edit The Interview

You should consider doing some minor edits on your interview to increase your professionalism. A little effort goes a long way here. The more professional your interview, the more likely someone will buy interviews from you again.

I would encourage you do the following to your interview.

Remove the awkward moments, long pauses and unnecessary chit chat
Think about running bass boost filter on it to increase the sound quality
Grab some royalty free music to add at the start and finish.

You don’t need expensive and complicated sound editing software to do this either. You can download Audacity for free, which does everything you need.

Once you’ve got it sounding slick, export it as a MP3.

Transcribe the interview

If you transcribe the interview, you’re offering more value for little extra cost. The transcription can also form the basis of other articles on your site.

Obviously the cheapest method is to do it yourself. If you’re a fast typist, then go for it. If not, you should be able to find someone cheap at Rentacoder.com. Just make sure that they have a good grip on the language you want transcribed!

Once you get your transcription back, you should check it through and do some editing for visual improvement.

Then simply PDF it and you have the second part to your product. You can use something like PrimoPDF if you want to create a PDF free.

You’re now ready to sell it.

Sign up for ClickBank

Now you have a product ready to roll. So you need a payment system to take the orders.

My recommendation is to use ClickBank. I recommend them for several reasons (despite their slightly higher costs).

1) It’s VERY easy
2) They have a high converting checkout process
3) They have a built in affiliate system
4) They pay the affiliates for you
5) They have a huge pool of talented affiliates to tap into immediately
6) They offer PayPal in the checkout process

You can sign up for Clickbank here.

You can also use PayPal as your payment system, but you’ll only be meeting number 1 and 6 of the above list!

Sign up for e-Junkie

So now you have a product and your payment method. But you also need a system to automatically deliver the product to the customer. You could do this free by redirecting them to a download page on your site. This is the simplest way. However, it leaves your product open for thieves if people discover this page.

You can cheaply and easily solve this problem by using a service like e-Junkie. They provide a whole bunch of really useful sales features, and most importantly automated delivery of your product and protection from thieves.

Write a Sales Page

Once you’ve got all the technical elements in place, it’s time to write a convincing piece of copy. Make your prospect get all giddy and feel like their life isn’t complete without being your customer.

As I’ve said many times over, copywriting is an art you should aim to perfect for the rest of your life if you want to make money online.

I’m not going to try to cover something as important as learning how to use your words to sell. You’re better off reading a good book on the subject. Again, Ken Evoy has a free product that will get you up to speed. Otherwise, have a look on Amazon for some other ones. I quite like “The AdWeek Copywriting Handbook” and “Web Copy That Sells”.

If you follow these instructions, you’ve got all the ingredients in place to be successful.

Next week is the last part of this series I’ll guide you through what is often the hardest step: Having everything in place, pushing forward and growing your business.

Look out for Part 8 next week – “The Growth”.

Article Series
This article is part of a series. Other published articles in this series so far are shown below:

1. How to make $1000 a month online from scratch
2. The required mindset for online success
3. Choosing a niche for your online business
4. How to plan your online business
5. How to start your online business
6. How to get traffic to my website?

Albert

We get so caught up in making money online that we many times forget that collecting the money owed to us doesn’t come without a price, and sometimes a very steep price. Unless we have our customers send us payments via check or money order, which many people will be reluctant to do and slows up the process anyway, there is an expense associated with taking payments online, and not all payment processors are the same, regardless of what you might think. This article is going to cover some basic tips you’ll need in order to select a payment processor that’s best for you. Hopefully, after reading this, you’ll be able to make an informed decision on the payment processor that you ultimately choose to work with.

The first thing you need to know about any payment processor is what its fees are. They are not all the same. For example, if you were to register your product with Clickbank, they take 7.5% right off the top of each purchase plus $1. If you make a sale outside of the United States, there is an additional cost because of the exchange rate. So you need to be aware of this as well. With some payment processors, you can be losing close to 10% on each sale if you’re not careful. So make sure you research their fee schedule carefully before you sign up with them.

The next thing you have to research with your payment processor is what countries they service. Not all payment processors service every country. The reason for this is the amount of fraud that is prevalent in many countries. That is why, as an example, Clickbank does not service countries like Nigeria where fraud is rampant. So if you’re planning on doing business with certain countries in particular, you better make sure that the country in question is supported by the processor you decide to use.

The next thing you want to do is find out how that payment processor is going to pay you your funds and how often. For example, with Clickbank, they pay you on the 16th and the 1st of each month. They pay via check. There is no direct deposit unless you earn a certain amount each month, and it’s a substantial amount. Now, PayPal does have a direct transfer to your bank account, if you choose to use it. Funds are usually transferred in 4 to 6 business days. Every processor is going to be different in how they pay and when they pay.

These are just the basics. There are also legal matters that you need to be aware of as well, such as how many accounts you can have with the processor. With Clickbank, you can have as many as you want. With PayPal, you can only have up to two.

So do your research. Ask questions. Most payment processors have various means of contact including email and phone. Make sure that you know exactly what you’re getting yourself into before signing up with any payment processor.

Albert